Delivering rapid emergency heating solution for ALP Multi Academy Trust

The challenge

During a particularly tough period, ALP Multi Academy Trust encountered significant heating issues at Whitworth Park. These issues severely impacted their ability to provide a comfortable learning environment for students. The trust required an urgent and effective response to restore essential heating and hot water services to maintain operational continuity.

Key requirements

• Immediate response to address heating failures at Whitworth Park.
• Skilled engineers capable of working in difficult conditions for extended periods.
• A partner who could provide dynamic problem-solving and innovative solutions.

Our solution

ODIN Services Ltd responded immediately when the trust reached out for emergency assistance. From the initial call on Saturday through to the early hours of the morning in the days following, our dedicated team worked tirelessly to resolve the heating issues. We arranged for a temporary oil boiler to be delivered to the site. Our team then made the necessary adjustments to the pipework in the plant room to connect the new temporary boiler. Working through the night, we ensured the boiler was fully operational and successfully restored heating to the school. This meant the school could open, and children could return to their education with minimal disruption. All the while, we were also working tirelessly behind the scenes to arrange for a more permanent, energy efficient solution that will stand the test of time.

Our efforts were acknowledged in an email from the Head of Estates and Sustainability at The Trust, titled ‘Thank you is not enough’, which expressed immense gratitude for the dedication and hard work of our team. The message highlighted the significant challenges faced and praised the ODIN team for their unwavering support, innovative problem-solving, and commitment to ensuring minimal disruption to students and staff.

Our approach

We took a hands-on, proactive approach, ensuring minimal disruption to the schools:

• Emergency response: Engineers were deployed quickly to assess and resolve heating system failures.
• Temporary boiler installation: A temporary oil boiler was sourced and installed, with necessary pipework modifications to integrate it into the existing system.
• Round-the-clock support: Our team remained on-site until the issues were fully resolved, despite freezing conditions and long hours.
• Problem-solving & innovation: Creative and dynamic thinking ensured we could overcome unexpected obstacles efficiently.
• Future-proofing: Installing new permanent plant and equipment in the following weeks, ensuring future-proofing of the site.

The impact

The Trust was able to restore essential heating and hot water services at Whitworth Park, allowing them to resume normal operations as quickly as possible. Our engineers worked in challenging conditions, maintaining high morale and professionalism throughout the process.

Key outcomes

• Rapid issue resolution: Heating services restored promptly, minimising disruption to students and staff.
• Reliable partnership: ALP Multi Academy Trust values ODIN Services Ltd as a trusted service provider.
• Commitment & dedication: Engineers worked tirelessly to ensure a successful outcome, receiving high praise from the trust.

This case study highlights ODIN Services Ltd’s commitment to delivering outstanding service and reliability, reinforcing our position as a key partner in the education sector.