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Client:
Alexander Court Care Home
Sector:
Care Homes
Services:
Emergency boiler replacement & plumbing services
Alexander Court is a friendly, purpose-built care home located in the peaceful residential area of Crookes, near Sheffield. Dedicated to providing residential and nursing care, Alexander Court prioritises the comfort and well-being of its residents, striving to ensure a warm and safe environment where people can lead fulfilling lives.
We received a critical 4-hour emergency response callout to Alexander Court due to a significant burst boiler. The incident rendered the existing heating plant uneconomical to repair at short notice, posing an immediate threat to the comfort and safety of the care home residents.
The care home required an immediate and decisive response to restore essential heating and hot water. Their key requirement was for a commercial plumbing and heating partner capable of rapidly assessing the situation, making swift provisions for temporary services, and executing a full boiler replacement with minimal downtime.
Responding promptly to the emergency call, we dispatched a team of our expert Gas Safe accredited engineers to Alexander Court. We attended the site on a Thursday morning and, through efficient planning and dedicated work, successfully installed and commissioned two brand new boilers by Friday afternoon.
We understand that a well-functioning plumbing and heating system is crucial. Our solution encompassed:
24/7 availability: Our round-the-clock service allowed us to respond within the critical 4-hour timeframe, arriving on-site swiftly to assess the damage.
Comprehensive assessment: Our skilled technicians quickly evaluated the burst boiler and determined the most efficient course of action for replacement, sourcing the necessary equipment.
Temporary provisions: Recognising the immediate needs of the residents, we prioritised setting up temporary heating and hot water solutions to maintain comfort while the new installation was underway.
The swift and decisive action by the ODIN team had a profound positive impact on Alexander Court. By restoring heating and hot water services so rapidly, we ensured that the care home could continue its vital operations without compromising the well-being and comfort of its residents. Our team’s acute awareness of the care sector environment allowed for a seamless and respectful operation within the busy home.
Essential heating and hot water were quickly reinstated, maintaining a comfortable and safe environment for all residents.
We demonstrated our commitment to being a trusted, reliable commercial plumbing and heating partner, capable of handling critical emergencies.
This project solidifies our position as a leading provider of facilities services, particularly for the social and healthcare sectors.
At ODIN, we partner with you to implement seamless and reliable facilities services that deliver measurable improvements to your business. Find out how we can help.
